Our shipments are insured through U-PIC rather than the US Postal Service because they actually pay on claims! Per their instructions, nothing on our packaging should show that your package is shipping from Discount Embroidery Supply nor should it show that a package is insured. These things make packages targets for theft. So, while the outside of your package doesn't show that it is insured, rest assured that it is! You can learn more by going to their website at http://www.u-pic.com/. There are no refunds for insurance once a package is shipped.